Privacy Policy
Amir Prestige Group Pty Ltd
ABN: 82 128 450 733
Effective Date: January 1st, 2018
Amir Prestige Group Pty Ltd (ABN: 82 128 450 733) (“Amir Prestige”, “we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store personal information in the course of our real estate operations throughout Queensland and Northern New South Wales, including our digital platforms, websites, and associated services.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for, or directly related to, our business functions and activities as a licensed real estate agency. This may include, but is not limited to:
- Full name, address, date of birth, contact details (telephone, email)
- Identification details (e.g., driver’s license or passport)
- Property ownership and transaction history
- Financial details, including proof of funds or bank details (for tenancy or sales purposes)
- Employment information and references
- Marketing preferences
- Information collected through correspondence or interactions with our staff, agents, or website
Where lawful and practical, individuals may choose to remain anonymous or use a pseudonym. However, this may limit our ability to provide services.
2. How We Collect Personal Information
We may collect information in a number of ways, including:
- Directly from you when you complete forms, contact us via phone, email, or in person
- During property inspections, auctions, or open homes
- Through our website, online contact forms, social media, or third-party portals such as realestate.com.au or domain.com.au
- From third parties such as your legal or financial representatives, credit reporting bodies, previous landlords, property stylists, mortgage brokers, or other referral sources
- CCTV and surveillance footage (if visiting our premises)
3. Use of Personal Information
Amir Prestige collects, holds, uses, and discloses your personal information for purposes including:
- Facilitating residential or commercial sales, purchases, leases, and property management
- Marketing properties and promoting our services
- Communicating with clients and managing ongoing relationships
- Conducting market research and improving service offerings
- Complying with legal obligations under relevant legislation including AML/CTF laws, Residential Tenancies Acts, and the Agents Financial Administration Act 2014 (Qld) or Property and Stock Agents Act 2002 (NSW)
- Enforcing agreements and resolving disputes
We may also use your information to contact you with newsletters, marketing material, or upcoming events unless you opt out.
4. Disclosure of Personal Information
We may disclose your information to:
- Related bodies corporate, employees, agents, and contractors
- Legal, financial, or professional advisors
- Third-party service providers such as marketing agencies, tradespeople, photographers, or IT support
- Government bodies, regulatory authorities, and law enforcement agencies where required or authorised by law
- Financial institutions, insurers, or credit reporting agencies as required in connection with a transaction
- Any party with your consent or as part of a sale or transfer of business assets
Some of these parties may be located outside of Australia. Where this occurs, we will take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles.
5. Security of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage (physical and electronic), staff training, and access controls.
Where information is no longer required and not subject to legal retention requirements, we will take reasonable steps to destroy or de-identify it.
6. Access and Correction
You have the right to request access to the personal information we hold about you and request its correction if inaccurate, out of date, or incomplete. To do so, please contact our Privacy Officer using the details below. We may require verification of identity and, in rare cases, may charge a reasonable fee for complex requests.
7. Cookies and Website Analytics
Our website may use cookies and tracking tools to collect usage data for analytics and marketing purposes. While cookies do not identify individuals, they may be linked to other information we hold. You can modify browser settings to refuse cookies, although this may impact website functionality.
8. Direct Marketing and Opt-Out
We may use your personal information to inform you about properties, services, or events that may be of interest. You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
9. Complaints and Privacy Concerns
If you have any concerns or wish to lodge a complaint regarding how we handle your personal information, please contact our Privacy Officer below. We will investigate the issue and respond in a timely manner. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
10. Changes to This Policy
This Privacy Policy may be amended from time to time. Any updates will be posted on our website and effective from the date of publication.